Q-See

As soon as the InstallCard has been purchased, you can start making scheduling arrangements. The activation process for your Q-See InstallCard involves a detailed specification process that determines the installation cost and provides information necessary to schedule your appointment with an installer.

Once you receive the InstallCard, you can go into the QSee.InstallCard website to make InstallCard purchase arrangements and schedule the Installation appointment. Or if you do not have Internet access, you can call InstallerNet at 1-800-979-0027. After InstallCard purchase and scheduling arrangements have been made, you will receive a confirmation phone call from your chosen installer confirming the details of your appointment. Upon completion of your installation please give the installer the InstallCard to confirm payment.

The activation process for your Q-See InstallCard involves a detailed questionaire that determines the installation cost based on your answers and provides information necessary to schedule your appointment with an installer. With the information provided by you we will ensure that our installers arrive for the appointment fully prepared to perform a professional installation.

Yes. The Installer will contact you to do a pre-visit survey and confirm arrival & work time.

Installation Labor Warranty
Each installation performed using an InstallCard comes with a 3 year installation labor warranty. If at any time, the MANUFACTURER’s installed product becomes inoperable due to a faulty installation the installer will correct the problem at no charge. These warranties are available nationwide. Q-SEE will also extend the warranty from 1 year to 2 years when you use the InstallCard.

Defective Product – Removal and Replacement Warranty
In the event that MANUFACTURER’s Product does not work properly at the time of installation, an InstallerNet member installer will remove the defective unit and reinstall a replacement unit at no additional charge. If the MANUFACTURER’s Product becomes defective sometime after the initial installation, and it is determined that the malfunction is not caused by the installation, then the installer will replace the defective unit and the customer will be responsible for an R&R (removal and reinstallation) charge which will not exceed 50% of the original installation charge, a trip charge may apply. These installation labor warranties apply regardless of whether the MANUFACTURER’s Product is in or out of the product warranty period. InstallerNet Members will be required to contact MANUFACTURER’s Technical Support to confirm defective or compliant operation of hardware.

Troubleshooting
At MANUFACTURER’s request (or MANUFACTURER’s customer request) InstallerNet will dispatch a local InstallerNet member to troubleshoot installation (where product/install issues are suspected). If, in troubleshooting, it is determined that InstallerNet’s Installation Labor Warranty does not apply, a trip charge and hourly rate will apply. InstallerNet Members will be required to contact MANUFACTURER’s Technical Support to confirm defective or compliant operation of hardware.